As Client Concierge, Susan’s primary focus is on providing unrivaled client care. She enjoys conversing with clients, ensuring that they have a high level of satisfaction with TGS, and helping to resolve any issues they may have. She also participates in the development of the firm’s growth strategies.
Two weeks after graduating from Springfield High School in 1979, Susan began her career at Merrill Lynch in Philadelphia where she served as assistant to the top sales representative. She went on to work at Legg Mason as a sales assistant, and also ran the municipal bond desk. She was then offered another position with Merrill Lynch, this time in Media, Pennsylvania, where she met Jim Hemphill.
Susan’s work with Jim brought her to TGS Financial Advisors. Susan served as TGS’s Operations Manager when the firm was founded in 1990. She earned her insurance license in 2004.
Susan currently resides in Milmont Park with her husband, Charles, who has worked at Kimberly-Clark for more than 25 years. Their son, Charlie, is currently studying to earn his plumbing certificate.
In her spare time, Susan enjoys archery and spending time with family and her two dogs, Dexter and Snoopy.